Frequently asked questions
Do I need to buy a VPN before the call?
No. We help you choose during the call. You then create your own account and pay the provider directly.
Is the VPN subscription included in your price?
No. Our price covers our time, the setup and the support. The VPN and password-manager subscriptions are separate and are paid to the providers. We do not resell them.
Do you take control of my computer?
No. You share your screen or follow along on your own device, and you do each step. See how we protect your data.
Will a VPN make me anonymous?
No. A VPN protects your connection and hides your IP address from the sites you visit. It does not stop tracking through cookies or logged-in accounts, and it does not stop phishing. Our guide to what a VPN does explains this in detail.
Which devices do you support?
iPhone and iPad, Android phones and tablets, Windows PCs and Macs. If you have something else, ask through the contact page before booking.
Can you help me watch shows from another country, or get around a service's rules?
No. We only help with lawful privacy and security. We do not help you break a service's terms.
Do you work with people outside the United States?
Not at the moment. Our sessions are for people and small teams in the United States.
What if the setup doesn't work?
If we cannot finish the setup for a reason on our side, we will fix it or refund you. Details are in our service terms.
How do I pay?
Payment is taken securely by our payment provider when you book. We never see your full card number.
Are you connected to the companies whose tools you set up?
We are an independent business. We are not owned by, employed by or an official reseller of any VPN, email or password-manager provider.
How can I contact you?
Use the contact page.